Archive for the ‘Executive Teams’ Category

Components of Leadership

Wednesday, August 4th, 2010

"leadership"Dissecting the various components of leadership keeps many an academic and blogger busy for years and years. It is such a fascinating subject. Do we really know what the right blend is for extraordinary leadership? We keep writing, reading and analyzing. The following article gives a great perspective to discuss. Think about those you have worked with who you see as exemplary leaders. What are the attributes that make you believe in them? For me, it is the willingness to be a truth seeker and a truth teller. It is one who is willing to look and re-look and be accountable when situations backfire. The rest of leadership, charisma, intellectual brilliance, great wit, are all window dressing. Give me someone who is willing to “own” his or her part of a situation, that is someone I will trust and be willing to follow.

On Leadership: BP, Dell, Wall Street –where have the corporate heros gone??

Amy M. Wilkinson is a senior fellow at Harvard University’s Center for Business and Government and a public policy scholar at the Woodrow Wilson Center.

Somehow America has forgotten that our vibrant economy, the mass majority of our jobs, and the products we use every day are a result of strong business leadership.

When was the last time you went to the grocery store to find fresh fruit, sliced turkey, toilet paper or deodorant? The CEOs of Safeway, Giant, Whole Foods and many other retailers enable our lives.

Yes, there are leaders who have violated our trust and profoundly mismanaged their organizations. Yet, the vast majority of CEOs create jobs for more than 80 percent of America’s workers. In recent years, Google has created 22,000 jobs and put information at our fingertips. Apple has revolutionized music players and cellphones and irrevocably changed the way we interact with technology. Intel has built a computer chip that is 1,000 times as powerful, 100,000 times smaller and 1 million times cheaper than that of MIT’s mainframe in 1965.

We don’t think to thank the CEO of Waste Management when trash disappears from our curbs, but 20 million households across North America rely on the company.

So where are corporate heroes? They are working quietly among us.

John Baldoni is a leadership consultant, coach and regular contributor to the Harvard Business Review online.

In December 1995, Fortune conducted an interview with two titans of American business who defined those heady times: high growth, high return and high rewards; Jack Welch of General Electric and Roberto Goizueta of Coca-Cola.

Both became CEOs in 1981 when their companies were underperforming. Welch transformed GE into a sleek juggernaut that dominated market segments from jet engines and locomotives to finance. Goizueta shook up the culture to focus more on the customer and in the process increased Coke’s market capitalization more than 30-fold.

Neither had it easy. In their Fortune interview, Welch said he was always “scared” that GE would not be nimble enough. Goizueta confided he slept like a baby: “I wake up every two hours and cry.”

This gets to the heart of leadership. Leadership, like character, is what you do when the choices are hard. When things are booming, it can be fun to grow the business, introducing new products and services, hiring new employees and reaping strong profit. Tough times mean facilities closings, layoffs and bearish earnings.

Savvy leaders prepare for tough times always. They delegate leadership to the front lines. This not only makes for greater engagement because people feel more in control of their jobs, it is great preparation for tough times like ours. So when I am asked where all the leaders have gone, I say nowhere. What has changed is the depiction of them as heroes.

Erika James is the Bank of America associate research professor of business administration at the University of Virginia’s Darden School.

The outrageous acts of indiscretion and impropriety that we witnessed throughout much of this decade are inexcusable. But just as it is inappropriate to say that those CEOs were merely heroes who fell from grace, it is equally inappropriate to suggest that the men and women who are admirably leading corporations are heroes. They are not. Rather, they are humans who have a big job, and who, in order to do that job well, need and deserve the support of their leadership team, their board, their family, and a host of other stakeholders. They do not need to be put on a pedestal.

Todd Henshaw, a professor at Columbia University, is academic director of Wharton Executive Education.

I’m sitting on Omaha Beach conducting a “recon” of the sites my colleague and I will use as a classroom for the next few days with a group from Wharton MBA for Executives.

As I walked around, I thought to myself how impossible this mission must have seemed before the assault, and how many times the campaign must have been in doubt when the outcome was in question. I marveled at how wide the beach is at low tide. I walked the cliff’s edge at Pointe du Hoc and thought about the men scaling the 100 feet under machine gun fire. I saw the remains of the artificial port envisioned and built at Arromanches, an innovation that enabled the entire invasion.

“Corporate heroes?” It’s difficult for me to put those two words together. In Normandy, I saw the names of heroes inscribed in stone on monuments, but in most cases these men who changed the world are nameless, anonymous benefactors who gave Europe another shot at freedom. These are heroes.

How did these men prepare themselves for the almost impossible mission? How did they overcome the fear of death? How did their leaders help them understand what was being asked and required of them? How did they have the confidence to overcome the wide beaches, high cliffs, enemy fire, the inevitable doubt that emerges when men are thrown into chaos?

I have no idea why we would ever use the term “hero” to refer to a corporate executive.

Sir Andrew Likierman is dean of London Business School. He is also non-executive chairman of the National Audit Office and a non-executive director of Barclays Bank.

When asked about the quality he wanted most in his generals, Napoleon replied, “Luck.” On this score Tony Hayward would not have got a job with Napoleon. Of course it could be argued that he failed to rise to the PR challenge, but the roots of the blowout problem were sown long ago when safety standards were set. Michael Dell, on the other hand, has been much more the master of his own destiny. And if you name a company after yourself, you’re creating quite some expectations about your own personal performance and behavior.

The common thread that binds Hayward and Dell together is that both their companies have long been the subject of admiration and emulation. That makes their fall from grace even more galling to the rest of us. If we can’t even trust the people we are emulating, what does that say about our own judgment?

But the mistake is ours, aided and abetted by the press. Individuals are put on pedestals, giving rise to unreasonable expectations, only to be cast down when things go wrong. We need to be careful about what we expect, and learn from the mistakes of leaders as well as from their heroics.

So where have all the heroes gone? The same way as the heroes before them. Those who have the spotlight of publicity and fame come and go. We should look and learn, while reminding ourselves that uncritical admiration is probably best avoided after the age of 5.

Warren Bennis is professor of business at the University of Southern California.

Just about every decade I write a heated screed mimicking the ’60s flower song wondering where all the “leaders have gone.”

My latest attempt was in 2002 when Enron and Ken Lay were making headlines. I started with a long-forgotten Kipling poem:

But I’d shut my eyes in the sentry-box.

So I didn’t see nothin’ wrong.

The gist of my ‘02 piece can be stated simply, and its thesis is, if not identical, then remarkably similar to the BP disaster. Ken Lay’s failing was not simply his myopia or cupidity or incompetence. It was his inability to create a company culture open to reality, one that discourages workers from delivering bad news — just like Tony Hayward, who didn’t want to hear the concerns of the oil drillers marooned on that catastrophic rig, Deepwater Horizon.

How can an organization be honest with the public if it is not honest with itself? I asked. I do not believe that the CEOs of today are any worse or better than they were, let’s say, a hundred years ago. It’s just that the stakes are higher and more of us are affected by the dominance of a free-market economy.

The question remains: Will our corporate heroes or villains of the future learn from the sentries who didn’t see nothin’ wrong?

Business Week: Your Leadership Portfolio

Monday, July 26th, 2010

Here is a thorough article for those who have technical skills and are transitioning into leadership settings. I was specifically struck by the part that talks about those in CIO positions being proactive change leaders. What was said rings true: “Proactive change leaders take actions to influence specific individuals, giving them parts to play in the change effort. They engage with people throughout the change process, addressing emotional reactions and maintaining commitment.”

My value add is that it is critical for these proactive change leaders to understand the behavior patterns that lie underneath the emotional reactions. This does not mean leaders need to become depth coaches or see themselves as therapists (that is an old model of thinking). What they need to do is ask open ended questions and find out how their direct reports have responded to change in the past. That is the clue to helping move things forward in a positive way.

In “Don’t Bring It to Work” the 13 most common behavior patterns in the workplace are discussed. There is even a quiz you can take at www.sylvialafair.com to observe your patterns and have your employees take the quiz. It is a great eye opener for the emotional areas of change that will show up whether we want them to or not.

Article: Your Leadership Portfolio: The View from C-Level

Former senior IT leaders who rise to head of the function are often surprised by the competencies that they are expected to have at the C-level. As we discussed in the second installment in this series (“Your Leadership Portfolio: The Critical Move from Senior IT Leader to the C-Level,” May 28, 2010), the key competencies for senior IT leaders are Team Leadership, Collaboration & Influencing and People & Organization Development. These are largely people skills, requiring the ability to influence and lead high-performing teams. As the Leadership Competencies Development Journey graphic (below) indicates, the progression to IT Function Head CIO requires the individual to place a much greater emphasis on the development of broad business skills, underpinned by people skills.

Not surprisingly, many very capable IT leaders struggle to master this critical inflection point, which demands more active engagement outside the IT organization. They can prepare for this challenging transition by actively seeking opportunities to get hands-on business experience, while taking care not to derail their IT careers. Ideally, such experience would mean responsibility for a P&L, but it could mean taking responsibility for a business project and its budget, or participating as an equal partner–not just as an IT representative–on a committee focused on some key aspect of the business. They can also look for ways to collaborate more closely with business-unit heads, or other top business leaders, on market challenges. Then, when they step into the C-suite, they will be prepared for the vastly changed perspective it brings.

The Function Head CIO: Leveraging Where and How the Company Makes Money

What does a Function Head CIO really do? Instead of focusing primarily on the IT organization, as the Senior IT Leader does, the Function Head CIO must look out across the entire enterprise, work with C-level peers, and become an active and credible provider to the business. This change of perspective brings three critical competencies, and their associated behaviors, to the fore:

* Market Knowledge: This is about understanding where the company makes money. At the reactive performance level (shown on the y-axis of the Journey graphic), one may have only a general understanding of the company’s marketplace. But IT Function Head CIOs at the active level demonstrate a detailed understanding of the market, the competitors, the suppliers, and, where appropriate, the regulatory environment. At the proactive level, they identify market sub-segments and understand the profit potential of each.

Proactive performers look beyond the current environment and identify emerging trends and segments, understand how competitor actions affect competitive dynamics, and the implications for their company’s technology landscape. They use their detailed market knowledge to create innovative ways to engage and serve customers, partner with suppliers and blunt competitive threats. At the very highest level, which is rarely attained but is worth noting, the result can be new products or services that reshape the market.

* Commercial Orientation: This is about how the company makes money. At the reactive level, the individual understands the importance of commercial success, works toward financial goals, and understands how various functions contribute to profitability but may lack a thorough understanding of how to link activities to financial metrics. Active performers identify areas of the function that can contribute to profitability, and they act quickly on commercial opportunities. The proactive leader generates profit-making initiatives beyond their immediate area, drives commercial behavior throughout the organization, and finds new ways to maximize profitability from each step of the value chain. At the highest level of performance–again, rarely attained–the leader is able to create long-term advantage by reshaping the business model of the industry.

* Change Leadership: As the graphic indicates, competency in change leadership is also important at this stage and becomes even more critical for the Business Strategist CIO. Performers at the reactive level of Change Leadership tolerate change, while active change leaders are adept at advocating change and communicating a clear and compelling new direction. In pushing for change, they set clear targets that focus people and activities on achieving the change agenda and develop metrics that both monitor and motivate change.

Proactive change leaders take actions to influence specific individuals, giving them parts to play in the change effort. They engage with people throughout the change process, addressing emotional reactions and maintaining commitment. And they build coalitions of such people and create champions who then mobilize others. The even more proactive are also as at home with process as with people. They introduce high-impact actions such as redesigning organization structures, processes and systems to drive and reinforce the desired changes. In rare cases, that ability coupled with their relentless drive for renewal creates and embeds a culture of change that continually adapts to new and evolving markets.

The Transformational CIO: Bringing the Customer into Focus

Having proactively demonstrated Market Knowledge and Commercial Orientation, the Function Head CIO will be poised to take on the role of Transformational CIO with its additional demanding competency of External Customer Focus.

* Customer Focus: Many IT people are accustomed to thinking of customers inside the four walls of the company. But for the Transformational CIO, the focus widens to include the external customer. At the reactive level, Customer Focus is essentially order-taking, a stance the Transformational CIO will have moved far beyond. At the active level, Customer Focus is about actively digging into and understanding the customer’s needs, seeing services from the customer’s perspective, and identifying the unique key measures of success with a given customer. These behaviors are used internally by the outstanding IT Function Head CIO, but will be extended outward for the outstanding Transformational CIO.

At the proactive level, the benchmark behaviors include delivering improved customer offerings with win/win impact, developing best practices for working with the customer, and championing those best practices internally. The highly proactive Transformational CIO initiates and manages multiple contacts with the customer’s organization, creating impact far beyond individual transactions and in some cases becoming a trusted advisor to the customer and contributing to strategic discussions in the customer organization. In rare instances, the most accomplished Transformational CIO is able to partner with the customer to develop new supplier relationship models that can change industry dynamics and force competitors to follow or fall behind.

In the next installment in this series, we take an even deeper dive into this critical stage of the journey, the last stop before its culmination in the role of Business Strategist CIO.

Steve Kelner is a partner in the Boston office of Egon Zehnder International. He is a leader of the firm’s Leadership Strategy Services practice, specializing in management appraisals and team effectiveness. He can be reached at steve.kelner@ezi.net.

Chris Patrick is a partner in the Dallas office of Egon Zehnder International. He leads the Global CIO Practice. A former practicing CIO, he helps firms across all industries identify, assess and recruit top technology talent. He can be reached at chris.patrick@ezi.net.

Working With The Enemy

Tuesday, July 13th, 2010

 

Workplace Conflict

So long as we see co-workers as the enemy, and conflict in a negative light we will almost never make real change happen. The following article is good one with interesting ideas. The thought of bringing guns to work with all the stress does seem crazy to me. If we revert to childish patterns, then suggesting we bring guns to work is akin to giving your five year old the keys to the car and telling them to have a good day!

If you think your workplace is toxic, get a load of this. Legislators in an American town called Nottingham have voted to allow employees to bring their guns to work. Despite an online poll showing that 73 per cent of people support the move, the decision was reversed last week due to public outrage. So, here are some tips on dealing with workplace conflict…without the weapons.

 

The most comprehensive study I could find on the topic was released in 2008 by CPP Inc, the publishers of the Myers-Briggs profiling tools. In their global research, which didn’t include Australia, they found that employees in the UK spent 1.8 hours a week dealing with workplace conflict. In the US it was 2.8 hours a week. I’m not sure where Australia sits on the time-wasting continuum, but even if it’s just an hour a week, that’s intense.  Globally, 85 per cent of employees say it’s been a problem for them.

 

Workplace conflict is often unavoidable. Whether it’s colleague to colleague (I’ve had female employees threaten to stab each other), or between a boss and a staff member (I was once the recipient of death threats from an aggrieved worker), clashes are inevitable when you get different personalities working together for eight hours a day. The question becomes:  what should you do when it happens?

 

Vivian Scott is a professional mediator and the author of Conflict Resolution at Work for Dummies.  I asked her for five suggestions on what people can do when they’re confronted by conflict at work.

 

“The first thing is to just keep in mind that the other person is not against you,” she says. “They’re just for themselves. If something feels personal, it’s probably not. It’s just the other person trying to achieve something personally.”

 

To add to her first tip, conflict isn’t always bad. Healthy competition can be excellent for productivity and idea generation. But when it transforms into verbal warfare and open hostility, absenteeism spikes up and the conflict frequently doesn’t end until someone resigns. 

 

“Secondly, try to figure out what it is they value. It might be respect, security, or economy, that kind of thing. If you spend some time trying to discover that information, then it’s easier for you to come up with a solution that could work for both of you.”

 

She’s on to something with respect. There was a big survey conducted by AchieveGlobal in 2009 where employees across all generations were asked for the most valued attribute at work. Respect came out on top.

 

“Thirdly, deal directly with the other person,” adds Scott. “Often it’s tempting to talk to third parties and that doesn’t solve anything. Building armies, amassing allies, and separating yourself from the other person rarely solves the issue. As much as possible, if you have a problem with someone, go to them.”

 

That might be tough in Australia. Several years ago, extensive research by Human Synergistics of 35,000 managers here and in New Zealand found that the most common style of management in this country was ‘avoidance’.

 

“Control what you can control and that means you,” is Scott’s fourth tip. “Control your own emotions and how you’re going to handle the situation. Adhere to a professional code of conduct despite what the other person is doing.”

 

I polled 2,400 employees to discover what they hated the most at work, and the results came as a total shock.  The aspect of work that employees detest with the greatest ferocity? Their colleagues. Interestingly, what they also love the most are… their colleagues. So, if their workmates are brilliant, they’re in heaven. But if their workmates suck, they’re in hell.

 

“And lastly, find the learning experience,” she says. “Find the thing that’s going to move you ahead in terms of your professional conduct. Was there something you said or did that made this situation go longer or worse than it should have?”

 

Vivian Scott’s five suggestions aren’t exhaustive. But at the very least, they won’t have trigger-friendly employees reaching for the holster.

——————————————————————————–

Written by James Adonis, author of ‘Corporate Punishment: Smashing the management cliches for leaders in a new world’

 

Sylvia Lafair’s Comment:

Good article, yet too simple. What I know is that when stress hits the hot button we all revert to behavior patterns we learned in our original organization, the family. That is where we learned about fairness, favoritism, arguing, authenticity, and whining. So, if your co-worker is acting like a baby…you’re right!

In “Don’t Bring It to Work” there are the 13 most common patterns we bring to work and tips on how to change them to their positive opposite.

Teaching Leadership

Tuesday, July 6th, 2010

There has been a fascinating discussion going on for several weeks on the Leadership Think Tank Group on LinkedIn. The question is “If you could teach one thing to a young leader what would it be?”

There have been over 250 responses and the vast array of answers creates a composite of the myriad aspects of  leadership development. It does seem that the largest number of answers believe that leadership is an art and craft that can be learned.

One particular answer by Tom Tavares caught my attention. He talks about helping leaders with the vital skill of problem solving under pressure. He states “Based on 500 in-depth profiles of leaders in a wide variety of industries, 80% or more fall back on their own problem-solving skills when under pressure. Leaders start their careers as specialists and are strong problem-solvers. When pressure builds, fixing things themselves provides a sense of control.”

This is so true and is something we all need to consider when the going is tough. In “Don’t Bring It to Work” I talk about the fact that when stress hits the hot button we all tend to revert to patterns of behavior learned in our original organization, the family and that is what we bring into the workplace.

Think about how you coped under pressure when you were eight or ten or fourteen. Now, look at how you problem solve in your adult life at work? What are the common threads? this will help you find the way out to new and more effective behavior.

In the third session of our Total Leadership Connections program problem solving is a key theme. Participants have the opportunity to do a “Pep Talk” concerning a problem-solving issue of their choosing. They can decide to address a work issue or one closer to home. Pep Talk stands for “Pattern Encounter Process” and there is the opportunity to look at the long-term behavior patterns, the coping mechanisms that absolutely pop-up unconsciously when there is stress and anxiety.

What is amazing is how hard it is to see it on ourselves when we are in those stress-filled moments. We learned how to survive when we were kids. How do I know? Just look in the mirror; we’re still here. Trouble is what worked for us as youngsters is not always the best solution as an adult.

Think about it; did you take the fight or flight route? Many a young leader both takes the offensive and is a persecutor and finger pointer in getting through tough times. Others take the avoider route and figures everything will handle itself if I just wait long enough. Others become the victim, some the rescuers. There are the deniers who look a problem square in the face and say “No big deal”.

We can see so many of the patterned responses playing out in the tragedy of the BP oil fiasco. But wait, before you cast the first stone, look inside and think about your own leadership manner of working through tough times at work.

Back to Tom Tavares advice; he suggests leaders take the route of collaboration saying “one mind and many hands is less intelligent than many minds in solving problems from the outset.”  I agree that this can help stop the old patterned responses from taking over. Being able to use your leadership team in a cooperative manner and making sure there is openness to question decisions can lead to better and best decisions in the long run.

Become an Office Environmentalist

Tuesday, June 29th, 2010

I was doing some research about the environment. My mind went to Henry David Thoreau and how he was a “gadfly” to keep people connected to nature. He was a searcher for the truth and knew that our inner nature is connected with outer nature.

His life, his writing, was about seeking the deeper meaning, of everything. We have become such a “sound bite” nation any idea that takes more than five words to express is ignored.

Maybe we do need to stop, during these summer months and be quiet in nature’s bounty. Sit with the tress and flowers, sit with the sand and water, sit with the stars at night, and just sit. It was in this quiet that Thoreau wrote “Walden“.

What does this have to do with work you are wondering; nothing and everything?

We are living in such a polluted world and it is not just the physical chemicals, the oil, and the trash that is bearing down on us. We are also burdened with workplace conflict that seems to get worse and worse all the time.

With my coaching clients I am hearing more and more disaffection that co-workers have with each other. With all the team building programs, all the pizza parties, all the community days set aside, there is still an edge of tension in most work environments.

This emotional pollution is causing untold stress and it tumbles from home to work to little league. What can be done?

The idea of being an office environmentalist came to me as I was researching information about Thoreau. He died at the young age of 44 and left a legacy for others, including Gandhi and Martin Luther King to look at what I am calling emotional pollution and take a stand.

We are spending way too much time yelling at company officers who have done poor jobs, not just BP, check out the poor quality cement work of Halliburton in the Gulf as another example.

It’s not about how bad “they” are. What about our personal responsibilities for maintaining our beautiful planet, for being kind and civil to each other at work, in our communities?

This Thoreau quote stayed with me, I offer it to you “There are a thousand hacking at the branches of evil to one who is striking at the root.”

Take some quiet time this summer and think about how you can help get to the root.

Leadership Strategies and Mirror Neurons

Monday, June 28th, 2010

Here is the scene: at an off-site I was facilitating last week someone on the team was angry with a colleague. How did we all know Ted was angry?

He smiled. He answered questions in a smooth, quiet voice. He looked engaged……almost.

Yet, whenever his colleague, Dan spoke, Ted would shift from side to side. He would stop smiling and look as if he was sucking on a lemon. His would squint, as if tracking an impending storm in the far away clouds.

Soon everyone in the room had taken on a similar look; twelve people sucking on invisible lemons and waiting for the storm to start.

I waited until the first break and took Ted aside. What was happening? He was “surprised”, actually, surprised and relieved that I had noticed. “Well” he hesitated for a long, long moment. “Well, Sylvia Dan is a liar.” He waited to see how that statement went down.

I responded with a “request sentence” I teach participants in our Total Leadership Connections program. “Tell me more” I stated and then shut up.

The essence of the issue between Ted and Dan could derail the entire group if it is left blowing in the wind. It can cause havoc because they are two strong and competent leaders who would intentionally or unintentionally cause the rest of the group to choose sides.

Have you ever been on a team where members are smiling, talking properly and yet the dissention is there; and everyone knows it? I bring this up because it is a vital part of team dynamics and all team building programs should require a section about workplace conflict resolution. Unless conflict is faced and resolved it become like a systemic disease that impacts everyone.

I’d like to have you send me your “war stories” and how they were (or were not) handled elegantly. The first three will receive a copy of my book “Don’t Bring It to Work” and will be the basis of a series of blogs I am doing to help diminish conflict in the workplace.

Leadership and Listening

Tuesday, June 22nd, 2010

Since we know the only constant in life is change, I wonder why we do not have many courses on this vital subject throughout our school years. It should be part of curriculum beginning in elementary school. It is so basic to physiology, psychology, life in general.

I have joined a group on LinkedIn that explores change and the following is the beginning of a dialogue started by a colleague in Australia. I’d love to hear more comments. The question is key, “what do we listen for to get the essence of how another thinks, hears, and feels the impact of change?”

Here’s to a happy and productive day of “whatever comes along!”

Dialogue Question by Vincent Wall, Owner, Springboard Management Group: What is most effective in developing change analysts listening skills? Beyond paraphrasing, clarifying, reconfirming, checking client context, identifying the unspoken, speak to the listening?

Comment by Sylvia Lafair:  Check your GUT! There are always emotion laden words that will slide by if you let them. This is where the real action is. We are all connected and mirror neurons (how words/actions of other) impact us. In “Don’t Bring It to Work” there is a part called “Sound Bites” to help get in step with how to respond to power words that otherwise would go under the radar.

Leadership Kaleidoscope

Friday, June 18th, 2010

We just finished one of the most rewarding retreats of…. forever!

Big statement; now I will explain. For the past year we have been working with school district administrators in suburban Pennsylvania.

That includes 21 men and women who care about education and care about children.

June 2009 was their first off-site, a two day program to help them coalesce into a seamless team. Seated in the circle of chairs in the beautiful great room at The Country Place Retreat and Conference Center were kindergarten, elementary, middle, and high school principles, head of special education, curriculum, counseling, finance, transportation, grounds, maintenance, assistant superintendent, and superintendent.

Let me paint the picture from last year. Anyone can sit in a circle. Anyone can say what they think is expected of them. Not just anyone can begin the journey to the truth, to the heart of the matter. With this group it took time and it took the superintendent to start the ball rolling.

When a leader is willing to be self aware and share the essence of that awareness with a team, magic happens.

That is what happened on the last morning of last year. The group had not yet become a team. The elephants and gorillas were standing sentry. It was going to have a disappointing end, sort of like a stale and soggy afternoon at the beach.

Then the superintendent asked if she could speak. There was an uncomfortable quiet. She talked about her pattern as a super achiever and how she hated to ask for help. She then looked around the room and asked for help.

One year later: an air of “Can Do” permeated the circle. Same type of chairs, same circle, yet, what a difference; this was a group that had coalesced into a team of aligned colleagues who supported each other and had become a kaleidoscope. Each was a different shape, different color, each had a different perspective about issues, yet they all had a common goal of helping the youngsters grow and learn.

Kaleidoscopes make gorgeous images no matter which way you turn them, point of light that blend together in new and unique ways from moment to moment.

Can Your Boss Help You?

Thursday, June 10th, 2010

When you have meetings with your boss do you know what is truly expected of you?  Is your boss mainly interested in reports and results? Does she ask you questions or sit wait until you finish? Can you talk about your feelings? What do you know about each other past the projects at work? Does any of that really matter anyway?

The answer is “YES”. The better the relationship with a boss, the better the way you respond at work.

However, this is not about your boss jumping through hoops to please you, nor vice versa. It is about a mutual relationship that is the responsibility of both of you.

Most of us have been programmed to see the boss as an authority figure. In fact, most of us are programmed with memories of childhood and how we related to our parents and no matter how much we want to see the boss as just a man or woman who has authority over many of our decisions, remnants of mom or dad (or another primary caretaker) colors our reactions.

It is critical to learn how to manage your boss the same way you manage your subordinates. Just remember, you are two people who life has thrown together for a period of time to learn from and help whenever possible.

To learn the best way to approach your boss you need to do some personal work first. Find some private time where you won’t be interrupted. An hour is good. Then answer the following questions. Write the answers down so you can look at them in a week or two.

                       1. Think about your parents and answer: who was there for you when you were young?  How did either parent teach you about how to get along at school and with siblings? Who comforted you when you were scared?

                       2. How were you rewarded when you did a good job? Who was the person who punished you the most? What were the punishments? What are your memories about success and failure?

                        3. Did you get encouragement to do difficult things or were you on the easy track to play it safe. How old were you when you learned to ride a bike and who taught you?

Okay, bring your thoughts back to today and to work. Just do a quick scan of how your boss may resemble your mom or dad. Don’t dwell on it just answer this question: how do you feel supported by your boss. Next, what do you need that you are not getting from him or her?

Now you are ready for the meeting with your boss. Awareness is all you need, not discussion. So long as you have a sense of the underlying emotions that go with a meeting with an authority figure you are in a good place. The business is to come to an agreement on both sides; find out specifically what she needs from you and tell her specifically what you need from her.

Most bosses will value this type of dialogue. It creates a healthy playing field without the land mines that are so often there when a boss is expected to make up for the empty places unfilled from childhood disappointments.

One of the biggest culprits of negativity between boss and employee is in this uncharted, gray area of how memories spill from parent- child to boss-employee relationships. How you and your boss manage expectations will be a big factor in how you, as boss, manage your direct reports.

Learn from your meeting with your boss. It is up to you to develop positive relationships and not wait. You may even want to have a new kind of discussion with those closer to home about expectations. Can’t hurt!

Leadership Strategies and Waste Management

Wednesday, June 9th, 2010

Where do you think you waste the most amount of time at work? Is it spending time gnawing on your hurt feelings about upsets with co-workers? Is it rewriting reports that have been done poorly by direct reports? Is it intervening in workplace conflict that is dragging your team down? Maybe it is in the time wasted in overly long, boring, or unnecessary meetings.

There is mental waste, emotional waste, and physical waste that can be eliminated at work that once cleaned out creates a more efficient, economical, and time saving culture.

Take meetings for example. They have been called the “black hole” of the workplace. Most people when asked, say they dread the length of time spent in meetings that are often seen as unnecessary and insignificant.

So many meetings are of the “just because” variety; just because it’s Monday, or just because we are senior leadership, or just because we are on the committee.

Take the time to evaluate routine, regularly scheduled meetings. The question to answer is “What is the key purpose?”

Once you decide the meeting has value follow the following rules and you will have waste management under control.

 1. Meetings are living theater. Have a title and an outline of important issues.

 2. Start and end on time. The curtain goes up, the play is the thing, and the curtain goes down. Run your meetings to stay within the structure of theater and you won’t go wrong.

 3. Have a main theme: No more than two subplots or you will lose the audience.

  4. Facilitator is the director. Keep the meeting lively and make sure all the “actors” know what is expected of them. Pre-rehearse with the main characters so they are prepared with reports and power points if necessary.

   5. Present with panache. Pictures are truly worth a thousand words. The brain will remember one picture sprinkled with emotional words longer and better than a long dissertation with vast numbers of numbers.

   6. Careful with handouts. Less is more in this overly stimulating world. Give a single page with key phrases rather than an entire presentation to follow.

   7. Ask questions. Give participants space to think in new ways and have time for Q&A. The key to successful meetings is engagement and involvement.

Meetings that are structured like theater are remembered and successful. The first few you do may be like off, off Broadway. However, as you become more comfortable with plot, subplot and the emotional aspect of drawing people into the importance of what you are doing for your team and your company you will get more and more buy-in. Who knows, Broadway is always looking for great stories, maybe one of your meetings can become a major winner. So, start thinking, which star would you like to play you in the theater production?