Archive for the ‘Employers’ Category
Monday, June 14th, 2010
There is a fascinating debate in most companies about transparency. How open should you be? It sounds so good, doesn’t it? And yet…..
How much openness is enough? Open to what, to whom? When do you close the valve of self disclosure? What are the ramifications of bringing up the curtain on your inner life?
The discussion, part of a Total Leadership Connections session, went late into the night. Here is how it started:
We had finished the powerful second session of the four part program, the time when everyone has the opportunity to answer the pivotal question “What formed you? What are the patterns that were handed from generation to generation that you have carried into your life, both at home and a work?
No one is required to reveal anything. It is an individual decision what to say or not say. Yet this is one of the few times that a program is set for business people to look at the patterns they learned in their original organization, the family and how those patterns were transferred to their present work organization. The level of “aha’s” is astounding.
Okay, so the formal presentations were over and it was time to unwind and chat. One thing, as they say, led to another, and one of the participants turned to a colleague and said “Remember when I mentioned that my brother has been an outcast in our family? Until you talked about your sister who was the black sheep and how you decided to find her and bring her back into the fold I never thought about doing anything to help. I have been embarrassed and really never talk about her. It’s private and painful.”
They continued until a plan was formed to call the same private detective and begin a search. The intention was set; the plan would wait till the morning. Neither man had ever realized that the pain of a discounted family member had landed right in their work settings. They talked about how each had become a denier; when there were deep conflicts at work, the principle way it was handled was to get rid of the “problem” and make sure that everyone stayed happy and job focused. No one ever talked about the emotional undertow of someone who was fired or downsized. It was business as usual, as if the person who left had never existed; just like in their families.
The next day they sat together and called the detective. A search would begin for the missing brother.
Life, as we know, is always more intriguing that fiction. At a lunch break when folks were checking computers and phones, the lost brother surfaced. No need for detectives. It was as if the intention to reconnect was enough. These kinds of synchronises happen when we are ready and willing for change to happen. They make differences for us in all aspects of our lives, at home and at work.
The key to leadership is not about being open or closed, as much as it is about the where, when and how. I suggest that it is all in the timing.
Leaders need a safe place to explore what pushes their buttons and what to do about it. They need to connect the dots of how home and work lives connect. They need to factor in the emotional with the rational.
The best advice I can give is to find a safe program to get under the obvious of leadership and peel the layers away. You never know who or what you can find and have a happy ending.
Tags: Co-workers, Conflict, Conflict Resolution, Denier, Family, Family Conflict, family patterns, Leaders, Leadership Development Programs, Patterns, Responsibility, Siblings, Total Leadership Connections, Workplace Relationships
Posted in Advice, Avoider, Boss, Boss-Employee Relationship, Character, Communication, Conflict, Conflict Resolution, Employers, Ethics, Family Conflict, Fear, History, Integrity, Leaders, Leadership, Leadership Strategies, Meetings, PatternAware, Patterns, Reflections, Relationships, Total Leaders, Transformation, Trust, Workplace Relationships, leadership development, motivation | No Comments »
Tuesday, June 8th, 2010
What do you do with the extra pennies, nickels, quarters in your wallet or pocket? Does it go into a kid’s piggy bank or jar in the kitchen?
Extra change, even if it is merely a few dollars worth in jingly coins has a certain delight. So does finding that your watch is wrong and you have more time to finish what you are doing than you thought?
Here are “time traps” to think about. Do you feel that your time is consumed by things out of your control? Are you continuously frustrated because you don’t have enough time to spend with your family, friends, hobbies?
Here is a vital question that will help you reframe your relationship with time. Who can spend your time? Let me give you the answer so no time is wasted. The answer is….. YOU! Please realize that you and only you are the one who can spend your time! You can spend it alone, with others; you can squander it, relax with it, become anxious about it, learn from it, or pretend to ignore it.
It is one of the most intimate relationships in your life, personally and professionally. Fall in love with time and it will be one of your best allies, guaranteed.
One of the major sources of stress, depression, and unhappiness comes from blaming time for your problems and failures. The procrastinator, a behavior pattern that is prevalent at work almost always has as a tag line “I didn’t have enough time”.
Another behavior pattern that blames time is the martyr who is always overworked and tense. Jobs rarely overwork people; people overwork themselves by unwillingness to delegate. The martyr would not have much to complain about if they were able to get the help they need. Trouble is, if they get the help they can’t be the martyr. Drats!
Time will be your buddy if you learn to speak its language. Thinking that you can master time by working harder “ain’t it”! Mostly, when we work harder we keep doing the same things longer. All we do is create a downward spiral leading nowhere.
Listen to time; it will tell you to stop doing what you have always done the way you have always done it and think about the following:
1. Clear your workspace. Spring cleaning works all year round. Every so often rearrange your desk and get rid of all excess papers, magazines, thanks you notes, even paper clips (anyone still have them?). A good rule to follow is to ask yourself if you will act on the paper in front of you. If you have to wait more than five seconds to answer then ask of you should file it, if you have to wait more than five seconds, throw it away!!!
2. Think of short cuts. Take a different route by cutting out the excess. Ask yourself who would be a better person to handle the situation at hand. Trust your instincts and delegate, delegate, delegate. If it comes back to you within a week it was always yours from the beginning.
3. Just say “No”. The rule of thumb is if someone is bleeding to death or hanging from a four story or higher window ledge, stop what you are doing and tend to the emergency. Other than that, the interruption can wait, and please note that “No is a complete sentence”!
4. Curb your addiction. Create a personal schedule for checking your mail. Think about the “good old days” when you had to wait for the postman to deliver to your home or office. Work did not come to a standstill because you had to wait till after lunch for the letters to get to you.
As you think through your relationship with time keep the KISS philosophy in mind and keep it short sweetheart. Time will love you for it.
Tags: behavior patterns, Leadership, Leadership Strategies, Martyr, Patterns, Procrastinator, Relationship, Time, Time Management, Workplace Relationship
Posted in Advice, Character, Communication, Conflict Resolution, Decision Making, Employers, Integrity, Leaders, Leadership, Leadership Strategies, PatternAware, Patterns, Reflections, Relationships, Total Leaders, Transformation, Workplace Relationships, leadership development, motivation | No Comments »
Monday, March 1st, 2010
There is an interesting new TV program airing this Friday; “Who Do You Think You Are?” based on finding the long lost ancestors of celebrities.
This is not just for the rich and the famous. I believe we all would benefit from finding out more about where we came from, and what patterns of behavior were handed down from generation to generation.
Most of us are interested in ourselves and don’t care all that much about the stories of those who came before us. We are polite when grandparents talk about “walking miles to school on dirt roads in flimsy shoes with only an apple for lunch.” We say to ourselves that times have changed and that was then, not the way it is now. We want to stay in the present and not look back.
So, what is the value of searching for ancestors and finding out more about where we came from? Lisa Kudrow, of “Friends” fame and producer of the new series put it clearly “We always forget how important history is. It informs everything that happens after.”
In “Don’t Bring It to Work”, there is a way to begin the search for your own history, because Kudrow is right, the past does inform everything that happens after. In the book is an outline of a “Sankofa Map”. The word Sankofa comes from Ghana and means “clear the past to free the present”.
What we know we can change, what remains hidden, can haunt us. No, it is not possible to know all the details; that is not what matters. What matters is finding the themes that have tumbled through our histories. So, often with a little time and willingness to dig down, the pieces of our personal histories are available to us.
It is so important for leaders to take the concept of self awareness into the long-ago past and find out how the patterns handed down from great grandparents to grandparents to parents to children through the ages impact decisions made right now.
The stories we learn about can be fascinating and shed light on why we do what we do. Every family has its share of heroes as well as villains and we can then pull on the positive patterns and stand on the shoulders of the past rather than repeat it.
Tags: Behavioral Patterns, Communication, Conflict, Emotions, family patterns, Family-Based Patterns, Health, History, Leaders, Leadership, Media, Money, Neuroscience, pattern aware, Patterns, Power, Relationships, Sankofa
Posted in Collaboration, Communication, Conflict, Diversity, Education, Employers, Ethics, Executive Teams, Health, History, Integrity, Leaders, Leadership, Management, Media, Money, Neuroscience, PatternAware, Patterns, Psychology, leadership development | No Comments »
Thursday, February 25th, 2010
Sometimes there is a frustrating moment when you are not sure what you see, hear, and feel is making sense to anyone but you. It is making you crazy. Are you the only one wondering what is going on in this meeting? Are you are the only one sensing the tension and disconnect?
Maybe, just maybe, it is not what is happening in the room at that exact time. Perhaps, it is a memory trace of a past event in your life, and there you are, in a sense, re-living it.
The scientific term for this is called an engram. Here is an example: You are a toddler and the family is going to the beach for the first time. Everyone is excited about flying from land-locked Oklahoma to Florida.
Your parents talk about swimming in the ocean, the warm blue water and the pretty white waves. You are old enough to know this will be special.
Then you get to the beach and it is pouring rain. You stand with your family on the motel patio and sense the upset and annoyance.
Now, fast-forward: you are a grown-up and you are taking your family to the beach. It is a sunny day and everything is working perfectly; except, you are depressed and sad. Do you feel as though you are crazy? Of course you do!
Blame it on your brain. The old trace memory from long ago has kicked in, and while it is certainly possible to shake off the upset, you wonder why it happened in the first place.
Many times we can go back and connect the dots of old memories; often we can’t. So, if your feelings are not connected to the situation of the moment, know it is an earlier pattern from the past at play.
Remember: 1. You do bring your past with you whether you want to or not.
2. Every thought and situation is recorded in your memory system.
3. Present reactions may be knee-jerk responses to the past.
So, when the guy next to you in a meeting says something that presses your buttons non-stop, ask yourself if this is from what is actually happening in the present, or does he remind you of your older, know-it-all brother who used to drive you crazy?
You can learn more about patterns by going to www.sylvialafair.com and take the pattern aware test to see what drives you to distraction.
Tags: Accountability, Behavioral Patterns, Book, Coaching, Communication, family patterns, Family-Based Patterns, Psychology, Relationships, Workplace Relationships
Posted in Accountability, Avoider, Business, Collaboration, Communication, Conflict, Diversity, Employers, Neuroscience, PatternAware, Patterns, Psychology, Reflections, Super Achiever, Transformation, Trust | No Comments »
Wednesday, February 17th, 2010
We are living in an era of polarities. Our government is a house divided, not just by being Republicans and Democrats, but by taking extreme views on just about everything and then, as we all see, nothing happens. We are polarized, and we are stuck.
Same thing happens in the workplace when there is too much emphasis on only thinking about the positive. In an organization that leaves no room for dissent, we get a variation of the movie “Pleasantville” (if you haven’t seen it, it is worth the time).
There are ideas that if you focus only on the positive then, like magic, the genie will appear and you will get what you want. That is the premise of the book “The Secret” that has made millions for the authors and has done little for readers.
Recently I heard someone say “If you want to make God laugh, just tell him your definite plans”. There is a mystery to our lives, and part of joining into the essence of that mystery is to be real, and to accept the ebb and flow of life in its entirety.
What do I mean by being real? That means accepting the bitter with the better, and telling ourselves and others the truth about what we see, think and feel.
The new way of doing things is to find a balance between looking at the good in our lives, and being appreciative, as well as letting our angry, sad, or disappointed emotions show.
After the super-bowl, the coach, Jim Caldwell showed what real is in an appropriate way. He acknowledged that he and the team were upset, and yes, they would sulk for awhile. Then they would bounce back and use the disappointment of losing this big game to their advantage for next year.
I guarantee that the best way to handle being upset is to…well, be upset. You really don’t move on until you get the hurt and sadness out. If it sits in you, it leads to long term patterns of avoidance and denial, two of the most common and destructive patterns that can destroy a team or a company.
You can see the results of too much of phony happiness and what to do about it in “Don’t Bring It to Work”. Learn to monitor your own behavior so you don’t get caught in the trap of playing “let’s pretend”.
Tags: Anger in the workplace, Balance, Humor in the workplace, Jim Caldwell, Life's plans, Polarities, Super Bowl Coach
Posted in Accountability, Avoider, Boss, Business, Coaching, Collaboration, Communication, Conflict, Consulting, Diversity, Education, Employers, Executive Teams, Fear, Health, Human Resources, Integrity, Leaders, Leadership, Management, Media, Neuroscience, PatternAware, Psychology, Reflections, Transformation, Trust, leadership development | No Comments »
Wednesday, February 10th, 2010
hubris: overbearing pride or presumption
The word hubris is a fascinating one. It contains a warning: When you are too sure of yourself, beware of a fall!!! It is a great lesson to learn, both on a personal and a professional level.
Remember Enron; weren’t they called “the smartest guys in the room?” Whatever happened to Atari? How about Fannie Mae? Those who work, or used to work, on Wall Street have had to, or should look up the word hubris.
And Toyota. What do we say about that icon of excellence? A key to looking at what goes wrong with great companies is detailed in a book written by Jim Collins “How the Mighty Fall”. It is an important analysis of what he calls “the arc of tragedy” that can happen to the best of companies when hubris comes calling.
Collins outlines five key points to pay attention to. So, if your company is having a high-time, even in this still wobbly economy, pay attention. At the first stage, where hubris is magnified, there is a sense of invincibility; nothing can change the trajectory of success. The pattern of denial enters front and center and everyone is so busy congratulating each other that there are no checks and balances, no little kid saying that maybe the emperor is naked.
Next is the “more is better” mindset. As anthropologist Gregory Bateson pointed out, “At some point more, including even oxygen, becomes toxic”. This seems to be the curse of our modern society, and perhaps the present economy is helping to create a course correction. Core values become greed and over- expansion.
Then denial becomes pathological. Bad news is ignored and distorted rose-colored glasses are worn by everyone in the company (or the country). This is where the proverbial deck chairs are rearranged, i.e.: reorganized without being able to admit what is not working and make basic changes.
Next phase is common in companies, as well as personal relationships. Maybe an acquisition will make it all better, or for a couple it’s time to have a baby to solve the difficulties. There is a sense of desperation and none of the core issues are targeted. More denial and salve, with no medicinal value.
Finally, the great have fallen, and as we have seen all too often in the past several years, there is the death of a company, a last gasp before patterns of denial and avoidance offer the final blow?
Is it time we look hubris in the face, own our own shadow behaviors, and learn a new way to transform companies, transform ourselves, when we get so far off track? The next few months should be great learning times for all of us.
Tags: Accountability, Behavioral Patterns, Book, Business, Communication, Economy, Executive Teams, hubris, Jim Collins, Leadership, Patterns, self-reflection, Toyota, Workplace Relationships
Posted in Accountability, Avoider, Boss, Business, Coaching, Collaboration, Communication, Economy, Employers, Ethics, Executive Teams, Integrity, Leaders, Leadership, Management, Media, Money, Patterns, Super Achiever, The media, Trust, leadership development | No Comments »
Monday, February 1st, 2010
Leadership and creativity are linked at a core level. Great leaders are also artists in many areas. The following amazing photographs show us how, if we trust each other and find that core creative place, we can make the ordinary extraordinary!
In Japan, rice is essential to life, both for food and as a way of life. Rice planting season has made this very small island culture into one where there is cooperation and collaboration. You can only plant and harvest rice in certain seasons, and it takes the effort of many to make this happen. Once the basics of planting are no longer an issue, look at the creativity that can come with doing the same thing year after year and making it new and unique.
As I looked at these photographs I wondered who came up with the ideas. Then I thought……………who cares? It is a team effort, and the results speak for themselves. Having been to Japan many times, I was always fascinated by the lack of “me, me, me” ego so often seen in the West. Collaboration is at the heart of the hard work that went into these works of art. Enjoy.
Stunning crop art has sprung up across rice fields in Japan, but this is no alien creation. The designs have been cleverly planted.
Farmers creating the huge displays use no ink or dye. Instead, different color rice plants have been precisely and strategically arranged and grown in the paddy fields.
As summer progresses and the plants shoot up, the detailed artwork begins to emerge.
A Sengoku warrior on horseback has been created from hundreds of thousands of rice plants. The colors are created by using different varieties. This photo was taken in Inakadate, Japan.
Napoleon on horseback can be seen from the skies. This was created by precision planting and months of planning by villagers and farmers located in Inkadate, Japan.
Fictional warrior Naoe Kanetsugu and his wife, Osen, whose lives are featured on the television series Tenchijin, appear in fields in the town of Yonezawa in the Yamagata prefecture of Japan.
This year, various artwork has popped up in other rice-farming areas of Japan, including designs of deer dancers. Smaller works of crop art can be seen in other rice-farming areas of Japan, such as this image of Doraemon and deer dancers
The farmers create the murals by planting little purple and yellow-leafed Kodaimai rice along with their local green-leafed Tsugaru, a Roman variety, to create the colored patterns in the time between planting and harvesting in September.
The murals in Inakadate cover 15,000 square meters of paddy fields.
From ground level, the designs are invisible, and viewers have to climb the mock castle tower of the village office to get a glimpse of the work.
Closer to the image, the careful placement of the thousands of rice plants in the paddy fields can be seen.
Rice-paddy art was started there in 1993 as a local revitalization project, an idea that grew from meetings of the village committees. The different varieties of rice plants grow alongside each other to create the masterpieces.
In the first nine years, the village office workers and local farmers grew a simple design of Mount Iwaki every year. But their ideas grew more complicated and attracted more attention.
In 2005, agreements between landowners allowed the creation of enormous rice paddy art.
A year later, organizers used computers to precisely plot planting of the four differently colored rice varieties that bring the images
Tags: Accountability, Behavioral Patterns, Collaboration, Diversity, Economy, Family-Based Patterns, Japanese art, Leadership, leadership programs, Natural art, Resilience, Rice, Workplace Relationships
Posted in Collaboration, Communication, Consulting, Diversity, Economy, Education, Employers, Ethics, Executive Teams, Honor, Integrity, Leaders, Leadership, PatternAware, Patterns, Power, Psychology, Reflections, Super Achiever, Team Building, Transformation, Trust | No Comments »
Wednesday, January 27th, 2010
We all hear each other, can’t help that. Even when we put our fingers in our ears, much of the sound bleeds through. It’s easier to close our eyes and block out the view. With sound, it is much more difficult.
When a leader is making a point and wants what he or she is saying to register in another person’s brain, the most important thing to do is check out what is said – often what is said is not always what we really hear. Let me repeat………Often we say things thinking we have gotten through to others, and they stare at us blankly. The sounds went in, not the meaning.
To get your point across, you must be consistent, clear, and credible. Listen up! To get your point across you must be, let me say it again — consistent… clear… and……….. credible.
Now let me take what I said even deeper. Research by the Pritchard Group indicates that to really, and I mean really, really prove your point, you need to repeat what you have said eight times. Yes, that is correct EIGHTtimes.
When you repeat concepts with consistent words and actions eight times, your chances of getting key points across increase exponentially. You see, repeating what you want heard eight times gives your nervous system time to fire the neurons in a repetitious way.
Now, most of you never heard of Hebb’s Law, yet it will help you right now. Hebb was a neuroscientist who came up with a great sound bite. He did this in an era when sound bites were uncommon, and so he was a real pioneer in science and in marketing. His law states that “neurons that fire together wire together”.
If he were alive today, he would encourage you to repeat your important statements eight times. My guess is that Hebb would also suggest that when you repeat your statements eight times, you need to be along with consistent, clear and credible. And, he would assure you that by the time you get to your eighth repetition, you will be known as a consistent, clear and credible leader.
This really works. Today we would call it pattern repetition. And what we want to do is reinforce healthy patterns like: courage, collaboration, and cooperation. That’s what we do in our Total Leadership Connections program (repeat this last paragraph seven more times please!)
Now it’s time for a pop quiz:
To be a leader who is seen as consistent, clear, and credible, how many times should you repeat your statements to drive a concept home? Mail your answer to me at www.sylvialafair.com and get a surprise prize…..or maybe eight!
Tags: Behavioral Patterns, Hearing each other, Leadership, leadership programs, Listening, Repititions, Team Building, Workplace Relationships
Posted in Accountability, Avoider, Boss, Business, Coaching, Collaboration, Communication, Education, Employers, Executive Teams, Leaders, Leadership, Neuroscience, PatternAware, Patterns, Trust, leadership development | 1 Comment »
Tuesday, January 19th, 2010
Recently Jeff Zucker, President and CEO of General Electric Co’s NBC Universal Entertainment, told PBS interviewer Charlie Rose: “It’s the sign of a leader to step up and say you know when something’s not working, and have the guts to reverse it”.
By the end of the interview, it was questionable whether Zucker, like Conan O’Brien, would be fired. That is the way we work. Take risks, win and get the equivalent of an Oscar. Lose, and get the boot!
Is there a better way? Can there be a middle ground where what is learned when risk- taking fails gets dissected, and gives those in the loop a chance to reform their thoughts and actions in a more positive way?
What is so often the case is that the “loser” is so busy defending what has happened and is feeling the heatwaves of being under constant attack, there is no time to learn from what has been going on.
As a culture, we are so addicted to winning, and accept that as the only way. We lose, yes – lose both sight of the value of the down side of risk taking, as well as the human cost of defending, explaining and justifying behavior.
Jeff Zucker may be in a stagnant time in his career. He may be used up in his CEO role. On the other hand, he may well be in a fertile time of learning from the mess and come up with some real and juicy ideas that will get NBC out of the doldrums. If he is fired, he will lose and so will whoever replaces him. There is always backlash where the pendulum often swings to the opposite side. Thus, conservative, risk adverse individuals often follow the risk takers and progress is paralyzed.
So, NBC, a paraphrase from the song “Give peace a chance”, think about it and “Give Jeff a chance”.
Tags: Accountability, Behavioral Patterns, Business, Collaboration, Communication, Conflict, Consulting, Economy, Education, Emotions, Ethics, Executive Teams, Family-Based Patterns, Leadership, Management, Media, Money, pattern aware, Politics, Power, Stress, Transformation, Workplace Relationships
Posted in Accountability, Avoider, Boss, Business, Coaching, Collaboration, Communication, Conflict, Consulting, Diversity, Economy, Education, Employers, Ethics, Executive Teams, Human Resources, Integrity, Leaders, Leadership, Management, Media, Money, PatternAware, Patterns, Power, Psychology, Super Achiever, Team Building, The media, leadership development | No Comments »
Tuesday, January 5th, 2010
If you are an executive leader, human resource professional, management consultant, or emerging high potential manager, it is vital for you to understand what goes on inside the heads and hearts of employees to help them become the best they can be. That is your golden globe or Oscar – to help people into excellence.
The more you know how your words and actions impact others, the better you can be at directing a situation to a positive end point. Take for example, the almost universal craving for chocolate. Godiva has made a fortune from knowing how to package this desire into beautifully crafted candy. You can take the newest knowledge from neuroscience and do the same.
Did you ever wonder if we have a “chocolate gene” hidden somewhere in our biology? Actually the answer is in the limbic system of the brain. One study by Matthew Lieberman and Golnaz Tabibnia indicated that people were more positive when a dollar was split fairly giving each individual 50 cents than when they received $8 and another person received $17 out of a $25 bounty. Interesting, more money was not the issue, it was one of fairness. Other studies have indicated that the same feeling of satisfaction that we get from chocolate occurs when we are treated fairly.
How does that affect you at work? If you are the CEO of a company and you treat your senior team fairly, there will be a satisfaction factor beyond bonuses and appreciation awards. If you are a project manager and you are really careful not to “play favorites”, you will find there is more cooperation and also more creative problem solving.
Many of the HR issues that cause feverish sweats in companies are due to the fairness factor. People are often willing to fight ‘to the death’ when they feel they have been treated unfairly. Most class-action suits are fairness based. They cost huge amounts of goodwill, along with the money.
Think about how your actions impact the social brain and the limbic system where threat and hostility are activated. Then stop and decide how you can handle a situation in a more even handed way. It’s like giving chocolate to a baby!
Tags: Behavioral Patterns, Communication, Conflict, Cooperation and teamwork, Diversity, Economy, Education, Emotions, Employee appreciation, Employee recognition, Ethics, Executive Teams, Fair treatment, Leadership, Matthew Lieberman and Golnaz Tabibnia, Psychology, Team Building, Workplace Relationships
Posted in Accountability, Boss, Business, Coaching, Collaboration, Communication, Conflict, Consulting, Diversity, Employee burnout, Employers, Ethics, Executive Teams, Fear, Health, History, Human Resources, Integrity, Leaders, Leadership, Money, Neuroscience, PatternAware, Patterns, Power, Psychology, Reflections, Transformation, Women in the workplace, Workplace Relationships, leadership development | No Comments »
